ONE°15 Charters Luxury Yachting Feedback

Thank you for choosing ONE°15 Charters Luxury Yachting as your preferred choice of yacht charter service. We are always looking for ways to improve our service and your experience and would like to invite you to complete this feedback form, which would take about 5 minutes of your time. Thank you.

Full Name *

Mobile *

Email *

Name of Yacht Chartered: *

Date & Time of Charter: *

Date

Time

How did you hear about us? *

How would you rate our booking process? *

	Excellent	Good	Fair	Average	Poor
Responsiveness	ExcellentResponsiveness Excellent	GoodResponsiveness Good	FairResponsiveness Fair	AverageResponsiveness Average	PoorResponsiveness Poor
Accuracy of Response	ExcellentAccuracy of Response Excellent	GoodAccuracy of Response Good	FairAccuracy of Response Fair	AverageAccuracy of Response Average	PoorAccuracy of Response Poor
Recommendations and Information of Yachts	ExcellentRecommendations and Information of Yachts Excellent	GoodRecommendations and Information of Yachts Good	FairRecommendations and Information of Yachts Fair	AverageRecommendations and Information of Yachts Average	PoorRecommendations and Information of Yachts Poor

Please state any feedback or comments you may have relating to the above question.

How would you rate our pre-boarding process? *

	Excellent	Good	Average	Fair	Poor
Accuracy of Information	ExcellentAccuracy of Information Excellent	GoodAccuracy of Information Good	AverageAccuracy of Information Average	FairAccuracy of Information Fair	PoorAccuracy of Information Poor
Location of Pick-up Point	ExcellentLocation of Pick-up Point Excellent	GoodLocation of Pick-up Point Good	AverageLocation of Pick-up Point Average	FairLocation of Pick-up Point Fair	PoorLocation of Pick-up Point Poor
Assistance from Yacht Crew	ExcellentAssistance from Yacht Crew Excellent	GoodAssistance from Yacht Crew Good	AverageAssistance from Yacht Crew Average	FairAssistance from Yacht Crew Fair	PoorAssistance from Yacht Crew Poor

Please state any feedback or comments you may have relating to the above question.

How would you rate the on board experience? *

	Excellent	Good	Average	Fair	Poor
Clarity of Safety Briefing	ExcellentClarity of Safety Briefing Excellent	GoodClarity of Safety Briefing Good	AverageClarity of Safety Briefing Average	FairClarity of Safety Briefing Fair	PoorClarity of Safety Briefing Poor
Yacht Amenities and Facilities	ExcellentYacht Amenities and Facilities Excellent	GoodYacht Amenities and Facilities Good	AverageYacht Amenities and Facilities Average	FairYacht Amenities and Facilities Fair	PoorYacht Amenities and Facilities Poor
Yacht Condition	ExcellentYacht Condition Excellent	GoodYacht Condition Good	AverageYacht Condition Average	FairYacht Condition Fair	PoorYacht Condition Poor
Yacht Cleanliness	ExcellentYacht Cleanliness Excellent	GoodYacht Cleanliness Good	AverageYacht Cleanliness Average	FairYacht Cleanliness Fair	PoorYacht Cleanliness Poor

Please state any feedback or comments you may have relating to the above question.

How would you rate the service received from the Captain / Skipper and crew on board? *

	Excellent	Good	Average	Fair	Poor
Helpfulness	ExcellentHelpfulness Excellent	GoodHelpfulness Good	AverageHelpfulness Average	FairHelpfulness Fair	PoorHelpfulness Poor
Attentiveness	ExcellentAttentiveness Excellent	GoodAttentiveness Good	AverageAttentiveness Average	FairAttentiveness Fair	PoorAttentiveness Poor
Responsiveness	ExcellentResponsiveness Excellent	GoodResponsiveness Good	AverageResponsiveness Average	FairResponsiveness Fair	PoorResponsiveness Poor
Staff Service	ExcellentStaff Service Excellent	GoodStaff Service Good	AverageStaff Service Average	FairStaff Service Fair	PoorStaff Service Poor
Knowledge of Destination	ExcellentKnowledge of Destination Excellent	GoodKnowledge of Destination Good	AverageKnowledge of Destination Average	FairKnowledge of Destination Fair	PoorKnowledge of Destination Poor

Please state any feedback or comments you may have relating to the above question.

Did you cater any food from ONE°15 Marina? *

Yes
No

What could we have done to make your charter experience more memorable?

Please share your favourite moments or experiences on board.

We welcome you to share feedback on topics not mentioned above about ONE°15 Charters Luxury Yachting in general.

PDPA *

*In compliance with the Personal data Protection Act (PDPA), we seek your consent to collect and use your Personal Data (Name, Email, Membership No.) for the purposes of and in accordance with the ONE15 Marina Club's Personal Data Policy. By ticking this checkbox, I confirm my acknowledgment and I have understood the ONE15 Marina's Personal Data Policy Statement and do hereby give my consent to ONE15 Marina Club to use my Personal Data for the purposes of responding to your feedback and making improvement to our products and services and for purposes set out in the Club’s Privacy Policy which is found on the Club’s website: https://one15marina.com/privacy-policy/.